FAQs
How should I wash my fabric the first time?
When buying fabric it is highly recommended to wash your fabric in order to rid it of its impurities and excess dye, but also so that it can take on its “final size”. Indeed, every fabric shrinks during the first wash, which is why it is always advisable to take a little more than what your project requires.
During your 1st wash we recommend to Wash separately Wash each fabric at 30 degrees without spinning, or by hand if it is a delicate fabric (double gauze, lace, lurex, etc.)
We advise against using spin cycles and fabric softener on technical fabrics (water-repellent, blackout, coated, etc.).
If you have any doubts, please do not hesitate to contact us directly and we will be happy to answer you!
I forgot an item but I have already paid for my order, what can I do?
We invite you to contact our customer service as soon as possible.. If your package has already left our premises, we will however be able to prepare the missing product for you, send you a second payment and this can be collected in store directly at no additional cost.
Are all your fabrics available online?
At the moment, only a selection of our fabrics is available online. Little by little we will add fabrics and haberdashery as we go. In the meantime, we offer some exclusive fabrics on our website !
Deliveries
Is in-store delivery available at the Sainte-Clotilde store?
We offer store withdrawal in our 2 stores. The collection point option must be selected at checkout. Please allow 24 to 48 hours for collection of your order at the St-Pierre collection point. Collection times for the Ste-Clotilde store are slightly longer. As soon as your order is ready for in-store collection, we will call you directly.
Do you deliver outside of Reunion Island?
Yes ! We offer this option. Delivery outside of Réunion Island is currently available to all destinations
Delivery is handled by Colissimo (La Poste) with tracking to the destination for mainland France and its overseas departments and regions (DROM). For other countries, the local postal partner will handle the package and, if possible, provide you with an additional tracking number.
Do I have to pay customs fees?
Customs fees may apply upon arrival of your package in the destination country..
These fees are not attributable to our website and are beyond our control. Our products are sold tax-free (except for Réunion Island). Your country's customs service is responsible for collecting the local tax on your purchases. For more information, we recommend contacting the customs service of your destination country, which will have the most up-to-date information.
No customs fees are required for orders destined for Reunion Island.
Returns
I made a mistake in my order, can I return it?
We know that it is sometimes difficult to realize a product online, that's why we accept returns within 14 days of the delivery of the product. However, your return must meet certain conditions:
- Your return has been reported to customer service who has sent you your return form. No item can be returned without this good return, in store or online. The return form serving as proof, it is required for any refund.
- The returned product must not be a cut product such as fabric by the meter, ribbons, gallons etc.
According Article L.221-28 of the Consumer Code, personalized products are EXCLUDED from this right of withdrawal and in particular
- Cut Products: designating any item that needs to be cut according to the indications given by the Customer when ordering.
- The product must be in its original sale condition, including packaging. The product must not be unpacked and/or used.
Once these conditions have been met, our customer service will invite you to return your product either by post (at your expense) or directly in store (St-Pierre only).